INCLUSION AND ACCESSIBILITY: CHALLENGES AND BEST PRACTICE OF IMPLEMENTING NEW TECHNOLOGIES

Modern technology: customization according to the individual needs of the guest. The practice of using digital systems that can be programmed to adjust room settings, such as lighting and temperature, to suit the preferences of guests with specific requirements. Use of auditory controls or Braille-compatible devices.

The uses of Augmented Reality (AR) and Virtual Reality (VR) for accessibility and inclusion. AR and VR technologies for better spatial orientation to project navigational cues onto the physical environment, helping guests solve spatial orientation problems. The uses of VR and AR technologies in teaching disabled people in various areas of training.

Physical Accessibility of Spaces: how to enhance physical accessibility in cultural, educational and recreational institutions. Introduction of automated doors, voice-controlled elevators and other automation systems that allow guests with limited mobility to independently and comfortably move around the premises.

The best cases of AI chatbots and voice-activated devices implementation to improve communication for people who may have speech or hearing impairments. Opportunities and challenges of using voice-to-text and text-to-voice functionalities.

AI-powered virtual assistants. Integration of 24/7 support (answering queries, providing information) for guests who may find face-to-face communication challenging.

Accessible design: sharing best practices. Creating interfaces and experiences that are easy to use for everyone, including those with cognitive impairments or limited tech proficiency.